Legal
Telehealth Information and Consent
Effective Date: September 26, 2026
Company: Diverse Health, Inc.
EMERGENCY NOTICE
Telehealth is not appropriate for emergencies. If you are experiencing a medical or mental health emergency, call 911 or go to your nearest emergency room immediately. For mental health crisis support, call or text 988.
What Is Telehealth?
Telehealth refers to the delivery of healthcare services using electronic communications, including video visits, telephone consultations, and secure messaging. Diverse Health, Inc. provides virtual primary care and psychiatric mental health services through telehealth technology. Telehealth allows you to receive care from a licensed clinician without traveling to an in-person office.
Eligibility and Scope of Telehealth Services
Telehealth is appropriate for many — but not all — healthcare needs. Our clinicians will use their professional judgment to determine whether telehealth is appropriate for your situation. Telehealth may not be suitable for medical emergencies or acute conditions requiring immediate in-person evaluation, conditions requiring a physical examination or procedures that cannot be performed remotely, or situations where the clinician determines that in-person care is clinically necessary. Telehealth services are available only in states where Diverse Health, Inc. clinicians hold active licensure. Please confirm current state availability at mydiversehealth.com or by calling (410) 237-0683.
Technology Requirements
To participate in a telehealth visit, you will generally need a device with a camera and microphone (smartphone, tablet, or computer), a stable internet or cellular connection, and access to the CharmHealth telehealth platform used by Diverse Health, Inc. Technical difficulties may occasionally interrupt or delay a telehealth visit. If a connection cannot be established or maintained, your clinician may contact you by phone or reschedule your appointment.
Privacy and Security
Diverse Health, Inc. uses HIPAA-compliant telehealth technology to protect your health information during virtual visits. However, telehealth involves the transmission of health information over electronic networks, and no system can guarantee complete security. To protect your privacy during a telehealth visit, we recommend participating from a private location where others cannot overhear your conversation. Please inform your clinician if anyone else is present during your visit.
Your Location During Care
Telehealth services are regulated by the state in which you are physically located at the time of the visit — not necessarily your state of residence. You are responsible for confirming that you are located in a state where your clinician is licensed to practice at the time of each visit. If you are in a state where your clinician is not licensed, the visit may need to be rescheduled.
Consent to Telehealth Services
By scheduling and participating in a telehealth visit with Diverse Health, Inc., you acknowledge that you have read and understood this information, that you consent to receive healthcare services via telehealth, and that you understand the potential benefits, limitations, and risks described above. You retain the right to withdraw consent and request in-person care at any time. Withdrawal of consent will not affect your right to future care.
Questions
If you have questions about telehealth services at Diverse Health, Inc., please contact us at support@mydiversehealth.com, call (410) 237-0683, or reach out through your patient portal at mydiversehealth.com.