Legal
Patient Services and Financial Policies
Effective Date: September 26, 2026
Company: Diverse Health, Inc.
This page provides a general overview of our patient services and financial policies. The complete, binding version of these policies is provided to patients during the intake process. If you have questions about your specific situation, please contact our billing team.
Appointments
Appointments at Diverse Health, Inc. are conducted via telehealth. To schedule an appointment, use our online booking system or contact us through the patient portal. New patients will complete an intake process prior to their first visit. Please be ready for your appointment at the scheduled time. If you experience technical difficulties, contact us as soon as possible so we can assist you or reschedule.
Cancellations and No-Shows
We ask that you notify us as soon as possible if you need to cancel or reschedule an appointment. Please provide at least 24 hours advance notice when possible. Repeated no-shows or late cancellations may affect your ability to schedule future appointments. We understand that unexpected situations arise — please contact us at (410) 237-0683 if you have concerns.
Insurance and Coverage
Diverse Health, Inc. accepts a number of insurance plans. Coverage and benefits vary by plan, and it is your responsibility to verify your coverage prior to your appointment. We recommend contacting your insurance plan directly to confirm whether Diverse Health, Inc. is in-network for your plan, your deductible, copay, and coinsurance amounts for telehealth visits, whether a referral or prior authorization is required, and any visit limits or coverage restrictions that apply. We will submit claims to your insurance on your behalf. However, you are ultimately responsible for any amounts not covered by your insurance, including deductibles, copays, coinsurance, and non-covered services.
Self-Pay and Uninsured Patients
Patients without insurance or who prefer to pay out-of-pocket may be eligible for self-pay rates. Please contact our billing team at support@mydiversehealth.com or (410) 237-0683 for current self-pay rates. Payment is due at the time of service unless other arrangements have been made in advance.
Payment Responsibility
You are responsible for all charges for services rendered, including any amounts not covered by your insurance. Balances are due within 30 days of the statement date. We accept credit and debit cards and HSA/FSA cards. If you have difficulty paying your balance, please contact our billing team at support@mydiversehealth.com to discuss payment arrangements.
Good Faith Estimate
Under the No Surprises Act, you have the right to receive a Good Faith Estimate of expected charges for scheduled services if you are uninsured or if you choose not to use your insurance. Please contact us at support@mydiversehealth.com or (410) 237-0683 to request a Good Faith Estimate before your scheduled service.
Contact Billing
For billing questions, contact us at:
Email: support@mydiversehealth.com
Phone: (410) 237-0683